About the role
We are a US-based company seeking medically trained staff based in the Philippines. As a Healthcare Virtual Assistant® (HVA), you will work directly with our clients — doctors and other medical professionals based in the USA. We help our clients improve workflow, save time, and remove the burden of in-room documentation. An HVA can also help with back-office and administrative tasks. Our goal is to help you succeed in this up-and-coming field of medical documentation and healthcare virtual assisting.
Responsibilities:
Live virtual scribing
Attend to patient communications and interaction (phone/email/video)
Respond to inquiries about healthcare services/tasks
Gather medical or insurance information
Manage appointment calendar
Update patient chart records
Research helpful information
Handle administrative tasks/back-office in a medical setting (e.g., fax/file management, transcription)
Benefits:
Competitive pay rates — among the highest in the industry
Free training & certification — become a Certified Hello Rache Healthcare Virtual Assistant®
Work from home
Long-term work relationship — consistent work with the same client
US-based clients — doctors and medical professionals
Passionate community — part of the Hello Rache family
What we're looking for
Graduate of any allied health profession
Able to speak and write well in English; proficient with medical terminologies and practices
Internet subscription/speed: at least 10 Mbps (DSL/Fiber only)
Reliable computer hardware and software (verified by the tech team)
Webcam, headset, and a quiet working environment with a neutral background and lighting
Able to work nights, 11 PM–8 AM Philippine time (8 AM–5 PM Arizona time)
Must be a Filipino citizen residing in the Philippines; dual citizens/permanent residents elsewhere not eligible
Minimum System Requirements:
Windows: Windows 11 24H2 Home/Pro (64-bit, genuine license); Intel Core i3/i5 8th Gen+ or AMD Ryzen 3+ (Microsoft-approved CPU); 8GB RAM; 10 Mbps DSL/Fiber (LTE as backup only)
macOS: macOS 14 Sonoma (macOS 15 Sequoia preferred); MacBook Air 2020+, MacBook Pro 2018+, iMac 2019+, Mac Mini 2018+, Mac Pro 2019+, iMac Pro 2017; 8GB RAM; 128GB SSD; 10 Mbps DSL/Fiber (LTE as backup)
Recommended System Requirements:
Windows: Windows 11 Pro (64-bit, genuine license); Intel Core i5/i7 8th Gen+ or AMD Ryzen 5 3000 Series+; 16GB RAM; 128GB+ SSD; 20 Mbps wired DSL/Fiber
macOS: macOS 15 Sequoia; Apple Silicon Mac (M1/M2/M3); 16GB RAM; 256GB SSD; 20 Mbps wired DSL/Fiber
Peripherals: High-quality headset with microphone (e.g., Plantronics Audio 628 USB); HD webcam 720p/1080p (e.g., A4Tech PK-910H)